Installation & Setup

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Outlines the process for installing the Global Protect VPN software and connecting to the University network with both personal and Colgate Windows computers.

Background

Access to certain resources on Colgate’s network requires being connected to that network, even when in remote (off­-campus) locations. This is done by using a VPN, which will connect a machine to Colgate’s network regardless of physical location.

Requirements

  • A valid Colgate username and password
  • Internet connection

Procedure

Note this can be used by students, faculty, and staff for personal computers, and for Colgate issued Windows computers. 

 

Download the client for this VPN at https://remoteaccess.colgate.edu.  

Enter your Colgate network | SSO account credentials and click Log In. 

Login screen for Palo Alto

 

Select the appropriate version for your computer and Install.  Most computers are “64 bit” so select the 64 bit installer file for Windows. (Do not install from the Windows store if you are prompted.)  

A view of the download links for GlobalProtect installation

 

 

If prompted, click Allow or Yes to Continue - 

 

Do you want to allow downloads for remoteaccess.colgate.edu pop up windowDo you want to allow this app to make changes to your device pop window image

 

Click Next or Continue through the installation wizard and accept all the default options.

You may be asked to authenticate.  

 

 

 

Click Close when the installation is finished.

Installation Complete message window

 

After the client is installed you will be prompted for a portal address.  

Type remoteaccess.colgate.edu and click Connect, as shown below.

Use your Colgate network | SSO account credentials again when prompted.  

Ask for Help

If you are unable to find the information you need in the documentation available online, the ITS Service Desk is available to assist.