ITS Helpline - Information Technology Services Skip Navigation

Getting Help

Fall 2016 Hours

Walk-Up Tech Support Hours
Monday - Thursday: 8:00 a.m.– 9:00 p.m. 
Friday: 8:00 a.m.– 5:00 p.m.
Saturday - Sunday: 10:00 a.m.– 9:00 p.m.

Equipment Lending, General Assistance and Case-Geyer Printing Support (Excludes 3D Printing)

Sunday- Thursday: 8:00 a.m.– 2:00 a.m. (limited equipment selection for loan after 9PM)
Friday- Saturday: 8:00 a.m.– 10:00 p.m. (limited equipment selection for loan on weekends)

Phone Support (Helpline) at 315-228-7111

Monday - Thursday: 7:30 a.m.– 9:00 p.m.
Friday: 7:30 a.m.– 5:00 p.m.
Saturday - Sunday: 10:15 a.m.– 9:00 p.m.

Contact Us


Services for students
Information on public computer labs, WebPrint, residential wireless support, and more. LEARN MORE

Visit us
The Information Technology Service Desk is located on the third floor of Case-Geyer.

Help Line Staff

Portrait of Alex Lavon, Help Desk Technician
Alex Lavon
Help Desk Technician

Learn more about Alex
I joined Colgate in December of 2014 as the new daytime Help Desk Technician. I moved to Hamilton several years ago from Woodbury, New York where I grew up. Since moving, I've worked in both Level 1 and Level 2 help desk roles in businesses throughout the Central New York area. While the pursuit of technology is my professional ambition, I followed my personal passions to SUNY Purchase where I completed the Studio Composition program and obtained my Bachelor of Music degree. When I’m not answering calls at the Help Line, you can find me performing, writing, and recording music in the community.

Phone: 315-228-7111 E-mail:
Portrait of Joel Friedman, Help Desk Technician
Joel Freidman
Help Desk Technician

Learn more about Joel
I joined Colgate in December of 2015 as a new daytime Help Desk Technician. My wife and I moved to Central NY in September from the Hartford CT area, but my upbringing was in the Boston area and my undergraduate degree is from Boston University. I have worked in information technology at Raytheon, Boston College, US Coast Guard Academy and most recently at the Connecticut Humane Society. My hobbies include travel, reading and following the Boston professional sports teams.

Phone: 315-228-7111 E-mail:

Help for Events

Reserve a location
Reserve a location for your event and request A/V Support using the campus event management system.

Contact the Help Line with any AV questions or changes to your event.

For ITS Official Event Policies, see this its-event-policies
Campus and community calendar
List your events on the campus and community calendar, on the Colgate Mobile app, and in twice-weekly events e-mails.

Phones and Telecommunications

Information about how to use the campus phone system and directory.

Electronics Repair

ITS handles electronics repair for the Natural Sciences and all across campus.  To request assistance, call us at 315-228-7111 or email us 

Supported Hardware

Colgate ITS tests various vendor hardware for compatibility and functionality to support the mission of the university. Our Hardware Technicians and Help Desk Professionals are able to provide the best possible support for these tested configurations.


Supported Software

Colgate ITS is dedicated to providing software solutions to faculty and staff that support the mission of the university. These solutions are fully tested for compatibility and our IT professionals are trained to help you with them.