ITS Helpline - Information Technology Services Skip Navigation

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Services for Students
Information on public computer labs, WebPrint, residential wireless support, and more. READ MORE

Visit us
The Information Technology Service Desk is located on the third floor of Case-Geyer.

Fall 2015 Hours

Service Desk Hours for Walk-Up Support
Monday - Friday: 8:00 a.m. - 9:00 p.m. (limited support after 4:30 p.m.)
Saturday - Sunday: 10:00 a.m. - 9:00 p.m. 

Service Desk Hours for Equipment Lending
Monday - Thursday : 8:00 a.m. - 2:00 a.m. (limited equipment lending options after 7:00 p.m.)
Saturday: 10:00 a.m. - 10:00 p.m. (limited equipment lending options)
Sunday: 10:00 a.m. - 2:00 a.m. (limited equipment lending options)

Help Line Hours 

Monday - Friday: 7:30 a.m. - 9:00 p.m.
Saturday - Sunday: 10:00 a.m. - 9:00 p.m.

Meet the Help Line Staff
Alex Lavon
Alex Lavon

I joined Colgate in December of 2014 as the new daytime Help Desk Technician. I moved to Hamilton several years ago from Woodbury, New York where I grew up. Since moving, I've worked in both Level 1 and Level 2 help desk roles in businesses throughout the Central New York area. While the pursuit of technology is my professional ambition, I followed my personal passions to SUNY Purchase where I completed the Studio Composition program and obtained my Bachelor of Music degree. When I’m not answering calls at the Help Line, you can find me performing, writing, and recording music in the community.

Help for Events

Reserve a location
Reserve a location for your event and request A/V Support using the campus event management system.

Contact the Help Line with any AV questions or changes to your event.
Campus and community calendar
List your events on the campus and community calendar, on the Colgate Mobile app, and in twice-weekly events e-mails.

Phones and Telecommunications

Information about how to use the campus phone system and directory.

Supported Hardware

Colgate ITS tests various vendor hardware for compatibility and functionality to support the mission of the university. Our Hardware Technicians and Help Desk Professionals are able to provide the best possible support for these tested configurations.


Supported Software

Colgate ITS is dedicated to providing software solutions to faculty and staff that support the mission of the university. These solutions are fully tested for compatibility and our IT professionals are trained to help you with them.