ITS Helpline - Information Technology Services Skip Navigation

Getting Help

Contact Us

Services for Students
Information on public computer labs, WebPrint, residential wireless support, and more. READ MORE

Visit us
The Information Technology Service Desk is located on the third floor of Case-Geyer.

Summer 2015 Hours

Beginning Friday, May 8th
Service Desk Hours 
Monday - Friday: 8:00 a.m. - 5:00 p.m.

Help Line Hours 
Monday - Friday: 7:30 a.m. - 4:30 p.m.

Meet the Help Line Staff
Alex Lavon
Alex Lavon

I joined Colgate in December of 2014 as the new daytime Help Desk Technician. I moved to Hamilton about 3 years ago from Woodbury, New York where I grew up. Since moving, I've worked in both Level 1 and Level 2 help desk roles in businesses throughout the Central New York area. While the pursuit of technology is my professional ambition, I followed my personal passions to SUNY Purchase where I completed the Studio Composition program and obtained my Bachelor of Music degree. When I’m not answering calls at the Help Line, you can find me performing, writing, and recording music in the community.
Michael Snyder
Michael Snyder

I joined Colgate in December 2014 taking up the position of Help Desk Technician. I'm originally from the Binghamton area of the Southern Tier of New York and went to SUNY Morrisville for my Bachelors in Software Development.  I enjoy working with technology, especially computer hardware and gadgets, but also have a passion for the outdoors.  I like to go hiking, camping, backpacking, and everything else I can find to do outdoors all year round.

Help for Events

Reserve a location
Reserve a location for your event and request A/V Support using the campus event management system.

Contact the Help Line with any AV questions or changes to your event.
Campus and community calendar
List your events on the campus and community calendar, on the Colgate Mobile app, and in twice-weekly events e-mails.

Phones and Telecommunications

Information about how to use the campus phone system and directory.

Supported Hardware

Colgate ITS tests various vendor hardware for compatibility and functionality to support the mission of the university. Our Hardware Technicians and Help Desk Professionals are able to provide the best possible support for these tested configurations.


Supported Software

Colgate ITS is dedicated to providing software solutions to faculty and staff that support the mission of the university. These solutions are fully tested for compatibility and our IT professionals are trained to help you with them.


Learning Opportunities is an on-demand, online learning tool that is available to everyone with a valid Colgate network account. READ MORE

Workshops & Webinars
Normally held during the summer months, these online and hands-on workshops cover productivity, curricular, and research applications. READ MORE

Instructional technologist office hours
Faculty can meet one on one with an instructional technologist in their home environment. Each week during the semester, regular office hours are scheduled on all academic buildings. Click here to see the calendar.

Faculty interested in partnering with Instructional Technologists to integrate technology into curricular or research projects can schedule in-class workshops for their students. Call x7111 or send an e-mail to