Off-Campus Study Health and Safety Skip Navigation

Health and Security Insurance

Colgate University contracts with Cultural Insurance Services International (CISI) to offer health insurance and assistance to students, staff and faculty. Additional safety and security support is provided by International SOS.

Health and Safety Pre-Departure Video

Cultural Insurance Services International (CISI)

CISI provides all Colgate students going on university study groups and extended-study trips with health insurance coverage. Faculty, staff and students traveling on any Colgate-approved program may purchase coverage through CISI at Colgate's group rate, although insurance coverage is included by most approved programs.

Individuals working through CISI's network of contracted physicians worldwide generally have no up-front costs or co-pays for covered medical care. CISI additionally provides coverage for medical evacuation, prescription medication, and many other health-related emergency expenses.

More detailed information on the coverage provided, how to sign up for online access to CISI resources once you have received your insurance card, and other details can be found in the following document: CISI Colgate Plan Brochure (2017-18).

Important Information About CISI Overseas Health Coverage

Registration information is below in the online portals.

CISI Global Health and Safety Resources

CISI offers a on-call number for emergency assistance, as well as online portals where travelers can access important information about their health plan, search for local medical professionals and care sites, request referrals, and much more, including:
  • Identify network physicians in the location abroad where you will study and live.
  • Set up treatment with a physician or psychologist overseas (by contacting CISI directly)
  • Discuss pre-existing needs with CISI prior to departure to avoid interruption in your care.
CISI features useful to you abroad:
  • Global access (non- U.S.) to medical care and to travel assistance using your MyCISI account
  • Coverage when you travel independently outside the study group’s location
  • Security information. CISI will send instructions (text or email) about your location if an incident occurs where you are. Please make sure you inform not only Colgate but also CISI with your mobile CISI app when you travel outside your formal study group area.
  • Replacement of travel documents in the event of theft or loss (passport, etc.)
  • Replacement of lost prescription medication
  • Ability to add up to an additional month of coverage by contacting & paying CISI directly

Requesting Emergency Assistance

To contact CISI in the event of an emergency, call: +1-203-399-5130

Please be aware that any event occurring when a student is within the territory of his/her home country is not covered.

Online Portals

For Students:
Once you receive your CISI registration email, you may start discussions with CISI in regards to researching local doctors, creating your own medical contingency plans, and accessing all the tools that CISI has to offer to keep you well prepared in the event of a medical emergency.

If you are a student traveling independently and need to register yourself for CISI insurance, instructions for enrollment in the student plan can be found here: CISI Self-Enrollment Form

For Parents:
CISI provides information for parents, in order to access all the same health and safety information that is available, so you can help your enrolled students prepare to travel.

​For Faculty and Staff
For faculty/staff leading a student group abroad, please contact Shelley Wyman at mwyman@colgate.edu for assistance in registering your group. 

Colgate faculty and staff traveling independently on Colgate-related business abroad are required to purchase a Business Travel plan with CISI. Instructions for enrollment in this plan can be found here: CISI Self-Enrollment Forms - Business Travel

Questions should be directed to Shelley Wyman at mwyman@colgate.edu.

Contact Information

For Enrollment Questions
E-mail: enrollments@mycisi.com
Phone: 203-399-5509

For Consulate Letters
E-mail: enrollments@mycisi.com
Phone: 203-399-5509

For Benefit/Coverage Questions
E-mail: 
claimhelp@mycisi.com
Phone: 203-399-5130 |  1-800-303-8120

International SOS

Colgate University contracts with International SOS to provide worldwide assistance and evacuation services for all study-abroad participants and overseas travelers.

Before and during your time abroad, we advise that you review up-to-date reports on safety and security, health issues, medical care, and vaccination requirements for the country where you will be studying. These are available on the SOS website.

Limitations

Although SOS offers our students and the Colgate community security advice and services, SOS is not health insurance. Students with medical concerns should work through CISI for referrals and medical assistance.

SOS Portal

The Colgate SOS Portal contains an online Personal Travel Record for inputting information on your travel during your period abroad.

We strongly encourage all travelers to complete the form so that this information is available to SOS and Colgate University should you need to be located in the event of a crisis or emergency. If your travel plans change, remember to update the information on the Travel Record.

You can access the Colgate SOS Portal by logging on using the Colgate member number 11BSGC000073.