Phones and Telecomm Skip Navigation

Phones and Telecommunications

Telephone service, including voicemail, is provided for all employees. 

Phone Operation Manuals

Identify your phone model below. Click the image to view the manual for that model. 
Cisco Phone Examples
7961 7941 7961

Campus Calls

To make a call from one campus phone to another, simply dial the 4-digit extension.

Voice directory
Dial 0, then follow the prompt to find the phone number, or Dial 7755 and then say the first and last name of the person you would like to reach.
Conference calls
Our VOIP phones allow you to connect with two other lines by utilizing the "Confrn" button. If you plan to connect to more than two other lines, you should use Infinite Conferencing.  Colgate University and Infinite Conferencing have an agreement which gives you an affordable option for conferencing up to 150 callers.  each department should set up an account directly with Infinite if they have not done so already.  

To set up an account, please contact Infinite Conferencing.  If you have an account already (or are unsure if you have an account) and need to set up a conference call, please contact them by phone at 888-203-7900 or email them at  
Directory assistance
There is a charge associated with all directory assistance calls. Please access your favorite online resource (, for example) as a phone number resource. Otherwise, dial 9 + 1 + area code + 555-1212 (wait for tone) + access code.
International Dialing
Dial 9 + 011 + country code + city code + phone number 
Local Calls
Dial 9 + the 7-digit number.
Long Distance Outside the 315 Area Code
Dial 9 + 1 + area code + phone number 
Long Distance Within the 315 Area Code
Dial 9 + phone number 
Main Colgate Number
Phone Moves/Additions/Changes/Repairs
Call 315-228-7111 for the Helpline.
From you own phone, press the "messages" button.

From your mobile phone or any other phone off campus, dial 315-228-7840 and follow the instructions.

Colgate University Voicemail Information System