Equity Grievance Process for Resolving Complaints of Harassment and Discrimination Skip Navigation

Equity Grievance Process for Resolving Complaints of Harassment and Discrimination

I. Introduction

Colgate will act on any formal or informal complaint or credible specific notice of violation of the policy on Equal Opportunity, Nondiscrimination, Sexual Harassment, and Other Forms of Harassment that is received by the associate provost for equity and diversity, the director for EEO/AA, a member of the Equity Grievance Panel, or member of the administration.

All policies contained herein are subject to resolution using the university’s Equity Grievance Process, as detailed below. The Equity Grievance Process applies regardless of the status of the parties involved, who may be students, student organizations, faculty, administrators, and/or staff. The university may also bring actions or effect remedies based on complaints by or against non-members of the community. The university reserves the right to act on incidents occurring on campus or off campus, when the off-campus conduct could have an on-campus impact or impact on the mission of the university.

The director for EEO/AA serves as the ADA Coordinator and oversees implementation of Colgate’s Affirmative Action and Equal Opportunity procedures, disability compliance, and the university’s policy on nondiscrimination. The associate provost for equity and diversity serves as Title IX Coordinator and oversees implementation of the university’s policy on harassment as well as the Equity Grievance Process for responding to complaints of sexual harassment, sexual assault, or other forms of discriminatory and bias-related harassment. 

II. Equity Grievance Panel (EGP)

Members of the EGP are announced in an annual distribution to campus. The list of members and a description of the panel can be found here. Members of the EGP are trained in all aspects of the grievance process:
  • To provide sensitive intake and initial counseling of complaints
  • To serve in a mediation role in conflict resolution
  • To investigate complaints
  • To act as advisers to those involved in complaints, and 
  • To serve on hearing panels for complaints.
EGP members also recommend proactive policies, and serve in an educative role for the community. The president in consultation with the associate provost for equity and diversity appoints the panel, which reports to the associate provost for equity and diversity. In selecting panel members, the president will consider their integrity, respect from the community, and approachability by various campus populations. EGP members receive annual training organized by the associate provost for equity and diversity, including a review of Colgate policies and procedures so that they are able to provide accurate information to members of the community. All EGP members are required to attend this annual training. All administrative advisers also undergo training with the panel regardless of whether they are formally appointed to the panel.

The panel includes:
  • Three Co-chairs: one a member of the faculty, the second an administrator, and the third the disciplinary officer who serves as co-chair for cases involving student respondents
  • At least five members of the faculty, including at least four who are tenured
  • At least three members of the administrative staff
  • At least three members of the support/technical staffs
  • At least two representatives from the Office of Campus Safety

Panel members are usually appointed to three-year terms.

Individuals who are interested in serving on the panel are encouraged to contact the associate provost for equity and diversity.

III. Filing a Complaint

Any member of the community, guest, or visitor who believes that the policy on Equal Opportunity, Nondiscrimination, Sexual Harassment, and Other Forms of Harassment has been violated should contact a member of the EGP, the director for EEO/AA or the associate provost for equity and diversity. It is also possible for employees to notify a supervisor, or for students to notify an administrative adviser, or any member of the community may contact Campus Safety.

The Colgate website also includes an online form for reporting an incident or concern. Faculty and administrators who receive firsthand, or other credible and specific, reports of violations are expected to promptly contact an EGP co-chair or the associate provost for equity and diversity.

All initial contacts will be treated with the maximum possible privacy: specific information on any complaints received by any party will be reported to the associate provost for equity and diversity but, subject to the university’s obligation to redress violations, every effort will be made to maintain the privacy of those initiating a report of a complaint. In all cases, Colgate will give consideration to the complainant with respect to how the complaint is pursued, but reserves the right to investigate and pursue a resolution when an alleged victim chooses not to bring or participate in a formal complaint.

There is no formal time limitation on the bringing of a complaint, as long as the accused individual is a member of the campus community and/or remains subject to its jurisdiction (as described below), but prompt reporting is very strongly encouraged. The associate provost for equity and diversity may exercise discretion in handling complaints when substantial time has passed since an alleged incident. The university aims to complete all investigations within a 60-calendar-day time period, which can be extended as necessary for appropriate cause by the associate provost for equity and diversity.

IV. Complaint Intake

Following receipt of notice of a violation or of a complaint, the associate provost for equity and diversity promptly assigns an EGP member to work as adviser to the person who reported the complaint. An initial determination is made whether a policy violation may have occurred and/or whether conflict resolution might be appropriate. If the complaint does not appear to allege a policy violation or if conflict resolution is agreed to by the involved parties and appears appropriate given the nature of the alleged behavior, then the complaint does not proceed to investigation. A full investigation will necessarily be pursued if there is evidence of a pattern of misconduct or a perceived threat of further harm to the community or any of its members.

V. Investigation

In cases where the associate provost for equity and diversity determines that a complaint appears to allege a policy violation, and a complainant wishes to pursue a formal complaint or the associate provost for equity and diversity decides that the university, based on the alleged policy violation, wishes to pursue a formal complaint, then the associate provost for equity and diversity appoints EGP member(s) to conduct the investigation. The university reserves the right to consult with legal counsel throughout the complaint resolution process and, in exceptional cases, to utilize external investigators. Investigation of complaints brought directly by those alleging harm should be completed expeditiously, within 10 business days when possible. Investigation may take longer when (among other things) initial complaints fail to provide direct firsthand information or when the university is not in session. The university may, but shall not be obligated to, delay its processes when criminal charges on the basis of the same behaviors that invoke this process are being investigated. University action will not be altered or precluded on the grounds that civil or criminal charges involving the same incident have been filed or that charges have been dismissed or reduced.

VI. Interim Remedies

If, in the judgment of the associate provost for equity and diversity, such action is necessary to protect the safety or well-being of any member(s) of the campus community, the associate provost for equity and diversity (or designee) may provide initial remedies intended to address the short-term effects of harassment, discrimination, and/or retaliation, i.e., to redress harm to the alleged victim and to prevent further violations. These remedies may include referral to counseling and health services or to the Employee Assistance Program, education to the community, altering the housing situation of one or more of the involved students, altering work arrangements for employees, providing campus escorts, implementing contact limitations between the parties, offering adjustments to academic deadlines, course schedules, etc. In circumstances where the safety or well-being of any member(s) of the campus community may be jeopardized by the presence on campus of the accused individual or the ongoing activity of a student organization whose behavior is in question, the university may, for the interim, suspend a student, employee (with or without pay), or organization pending the completion of EGP investigation and procedures. In all cases in which an interim suspension is imposed, the student, employee, or student organization will be given the opportunity to be heard by the associate provost for equity and diversity and relevant dean or vice president prior to such suspension being imposed or as soon thereafter as reasonably possible to show cause why the suspension should not be implemented. The associate provost for equity and diversity, after consulting with the appropriate dean or vice president, will implement or stay an interim suspension under this policy and specify conditions and duration.

VII. Complaint Resolution

Once an investigation is completed, the investigators will meet with the associate provost for equity and diversity and the appropriate EGP co-chair. Based on that meeting, the associate provost for equity and diversity will make a decision as to whether the results of the investigation warrant proceeding with the complaint process. If the associate provost for equity and diversity determines that the alleged incident is more properly handled pursuant to another university policy or procedure, the associate provost will direct the matter to the appropriate procedure or personnel. 

The EGP process is not meant to serve as substitute judgment of competency or performance; the function of the EGP process is to determine whether processes and criteria used in arriving at judgments of competency or performance were consistent with the university’s policies regarding harassment and nondiscrimination. In particular, the EGP process does not substitute for appeals processes specified under other university policies (such as appeals of personnel decisions or student requests for grade reviews) but going through a review or appeal under another policy does not preclude access to the EGP process for claims of discrimination or harassment.

If the associate provost for equity and diversity determines that the allegations and available information warrant a continuation of the process, then the associate provost may recommend conflict resolution, or may direct the complaint for a resolution without a hearing, or a formal hearing, based on the below criteria. If the associate provost for equity and diversity determines that continuing with the complaint process is not warranted, the process will end, and complainant and respondent will be so informed.

Conflict Resolution: Conflict resolution is often used for less serious, yet inappropriate, behaviors and is encouraged as an alternative to the formal process to resolve conflicts. The associate provost for equity and diversity will determine if conflict resolution is appropriate, based on the willingness of the parties, the nature of the conduct at issue, and the susceptibility of the conduct to conflict resolution. In a conflict resolution meeting, an EGP member will facilitate a dialogue with the parties to an effective resolution, if possible. Sanctions are not possible as the result of a conflict resolution process, though the parties may agree to appropriate remedies, in which case the complaint is resolved. The associate provost for equity and diversity will keep records of any resolution that is reached, and failure to abide by the accord can result in appropriate responsive actions. Conflict resolution will not be used to address complaints of sexual assault or violent behavior of any kind or in other cases of serious violations of policy. It is not necessary to pursue conflict resolution first in order to make a formal EGP complaint, and anyone participating in conflict resolution can stop that process at any time and request a formal process.

Resolution without a Hearing: Resolution without a hearing can be pursued for any behavior that falls within the policy on Equal Opportunity, Nondiscrimination, Sexual Harassment, and Other Forms of Harassment. In cases where there are not material factual disputes about alleged behavior and where the alleged violations, and therefore the range of possible sanctions, are minor (such as probation for students or a written warning for an employee) the appropriate co-chair may simply implement a sanction. A complainant or respondent dissatisfied with the sanction may request reconsideration in writing within five days of notification of the sanction to the associate provost for equity and diversity, who will determine whether to uphold or modify the sanction.

In cases not appropriate for direct imposition of sanction as set forth above, the EGP co-chair will recommend responsive actions/sanctions and the associate provost for equity and diversity will provide written notification of charges along with the proposed responsive actions/sanctions The respondent may choose to admit responsibility for all or part of the alleged policy violations at any point in the process and/or to accept the proposed sanctions/responsive actions. If the responsive actions/sanctions are accepted by both the complainant and respondent, the associate provost for equity and diversity will implement them, and act promptly and effectively to remedy the effects of the admitted conduct upon the victim and the community. If the respondent denies responsibility, a full EGP hearing will be held according to the EGP procedures below. If the respondent accepts responsibility but either party rejects the sanction/responsive action, an EGP hearing will be held on the sanction/responsive action, only, according to the EGP procedures below.

Formal Hearing: In any cases that are not appropriate for conflict resolution and are not resolved without a hearing, the associate provost for equity and diversity will initiate a formal hearing. In cases arguably covered by this policy and another university policy, the disciplinary officer (in student cases) or the associate provost for equity and diversity (in employee cases) will decide which policy/procedure will be applied. In cases where individuals bring charges against each other arising out of the same incident or set of circumstances, the associate provost for equity and diversity has the discretion, if and to the extent permitted by applicable law (including without limitation the federal Family Educational Rights and Privacy Act), to determine whether the cases will be heard jointly as a single case.

VIII. Formal EGP Procedure

  1. Hearing Panel Membership: The associate provost for equity and diversity will appoint a non-voting panel chair (either one of the EGP co-chairs or the Disciplinary Officer, depending on whether the respondent is a faculty member, other employee, or student) and three members of the EGP to the hearing panel. EGP members who served as investigators or as advisers to the complainant or respondent may not serve as voting hearing panel members. Hearing panels will include both faculty and non-faculty employees. No member of the panel may be a practicing attorney. The panel will meet at times determined by the Chair.

  2. Notification of Charges: At least one week prior to the hearing, or as far in advance as is reasonably possible if an accelerated hearing is scheduled with the consent of the parties, the designated hearing panel Chair will send a letter to the parties stating the following:
    1. A description of the alleged violation(s) and a description of the applicable procedures;
    2. The time, date, and location of the hearing and a reminder that attendance is mandatory, superseding all other campus activities. If any party does not appear at the scheduled hearing, the hearing will be held in absentia. For compelling reasons, the hearing panel chair may reschedule the hearing. 
    3. The parties may have the assistance of an EGP member, or other adviser, chosen from the campus community, at the hearing. The adviser may not be a practicing attorney, and no practicing attorney may be present in the hearing room. The parties to the hearing are expected to ask and respond to questions on their own behalf, without representation by their adviser. The adviser may consult with the advisee quietly or in writing, or outside the hearing during breaks, but may not speak on behalf of the advisee to the panel. 
    4. Hearings for possible violations that occur near or after the end of an academic term will be held as soon as possible after the end of the term or during the summer, whenever feasible, to meet the resolution timeline followed by the university.
  3. Hearing Procedures: EGP Hearings will generally be convened, when practicable, within one to two weeks of the completion of the investigation, and will be conducted in private. The hearing panel has the authority to hear all collateral misconduct, meaning that it hears all allegations of discrimination, harassment, and retaliation, but also may hear any allegations of additional conduct or policy violations that are alleged to have occurred as part of the same set of circumstances as the alleged discrimination, harassment, or retaliation, even though those collateral allegations may not otherwise fall within EGP jurisdiction. Accordingly, investigations should be conducted with as wide a scope as necessary. Final determination of whether the EGP hearing will deal with responsibility/sanctions for collateral misconduct will be made jointly by the associate provost for equity and diversity and the appropriate Dean or Vice President.

    Participants will include the non-voting chair, the three members of the panel, the investigator(s) who conducted the investigation on the complaint, the complainant(s) and respondent(s) (or up to three organizational representatives in a case where an organization is charged), advisers to the parties, and any called witnesses. Prior to the hearing (or, if prior exchange is not feasible, at commencement of the hearing), the chair will exchange the names of all called witnesses, all pertinent documentary information, and any written findings from the investigators. The chair, in consultation with the parties and investigators, may decide that certain witnesses do not need to be physically present if their testimony can be adequately summarized by the investigator(s) during the hearing. The chair of the hearing is in charge of organizing the presentation of information to be considered by the hearing panel. The complainant, if he or she wishes, and the respondent will have ample opportunity to present facts and arguments in full and to present questions through the chair, or otherwise, to witnesses appearing before the hearing panel. If alternative questioning mechanisms are desired (screens, Skype, questions directed through the chair, etc.), the parties should request them from the chair at least two business days prior to the hearing.

    Once the procedures are explained and the participants are introduced, the chair may call the investigator(s) to present the report of the investigation, and be subject to questioning by the parties and the hearing panel. The investigator(s) may be present during the entire hearing process. The findings of the investigation are not binding on the panel, though any undisputed conclusions of the investigation report will not be revisited, except as necessary to determine sanctions/responsive actions or as determined necessary by the chair.

    Formal rules of evidence will not apply. Any information that the panel believes is relevant and credible may be considered, including history and information indicating a pattern of behavior. The chair will address any concerns regarding the consideration of information prior to and/or during the hearing and may, in consultation with the panel members, exclude irrelevant or immaterial information. The chair will have discretionary authority to determine all questions of procedure and questions as to whether particular information will be considered. Anyone appearing at the hearing to provide information will ask and respond to questions on his/her own behalf.
     
    Unless the chair determines it is appropriate, no one will present information or raise questions concerning: (1) incidents not directly related to the possible violation unless they show a pattern, or (2) the sexual history of or the character of the victim/complainant.
     
    Where issues of competency or job performance are concerned, the hearing panel will not substitute its judgment of competency or performance for the judgment of appropriate officials; the function of the Hearing Panel is to determine whether those policies, processes, and criteria used in arriving at judgments of competency or performance were consistent with the university’s policies regarding harassment and nondiscrimination.

    There will be no observers. The chair may allow witnesses who have relevant information to appear at a portion of the hearing in order to respond to specific questions from the panel or the persons involved. The panel does not hear character witnesses but will accept up to two letters supporting the character of the individuals involved. 

    Proceedings are private. All persons present at any time during the hearing are expected to maintain the privacy of the proceedings, subject to university sanctions for failure to do so. While the contents of the hearing are private, the parties have discretion to share their own experiences (i.e., the facts giving rise to the hearing, without reference to what transpired at the hearing) if they so choose.

    Hearings are recorded for purposes of review in the event of an appeal. EGP members, the parties, and appropriate administrative officers of the university will be allowed to listen to the recording in a location determined by the associate provost for equity and diversity or designee. No person will be given or be allowed to make a copy of the recording without permission of the associate provost for equity and diversity. Persons given access to the recording will be required to sign an agreement confirming that they will protect the privacy of the information contained in the recording. 

  4. Decisions: The hearing panel will deliberate in closed session to determine whether the respondent is responsible or not responsible for the violation(s) in question. The panel will base its determination on a preponderance of the evidence (i.e., whether it is more likely than not that the accused individual committed each alleged violation). If an individual respondent or organization is found responsible by a majority of the panel, the panel will determine appropriate sanctions. The hearing panel may find that the charged conduct does not violate this policy but violates another university policy and may impose appropriate sanction(s).

  5. Sanctions: Sanctions will be determined by the hearing panel. Factors considered when determining a sanction may include: 
    • The nature, severity of, and circumstances surrounding the violation; 
    • An individual’s or organization’s previous disciplinary history; 
    • Previous complaints or allegations involving similar conduct; 
    • Any other factors deemed relevant by the hearing panel;
    • The need for sanctions to bring an end to the discrimination, harassment, and/or retaliation;
    • The need for sanctions to prevent the future recurrence of discrimination, harassment, and/or retaliation;
    • The need to remedy the effects of the discrimination, harassment, and/or retaliation on the victim and the community.
    • The standards in the Student Handbook section on System of University Standards and Student Conduct for an organization to be held collectively responsible for actions of its members. 

    Student and Student Organization Sanctions 
    The following are some of the sanctions that may be imposed upon students or organizations singly or in combination: 
    1. Warning: A formal statement that the behavior was unacceptable and a warning that further infractions of any university policy, procedure, or directive will result in more severe disciplinary action. 
    2. Probation: A written reprimand for violation of the policy, providing for more severe disciplinary sanctions in the event that the student or organization is found in violation of any university policy, procedure, or directive within a specified period of time. Terms of the probation will be specified and may include denial of specified social privileges, exclusion from co-curricular activities, non-contact orders, and/or other measures deemed appropriate. 
    3. Suspension: Termination of student or organizational status for a definite period of time (not to exceed two years for individual students) and/or until specific criteria are met. Students who return from suspension are automatically placed on probation through the remainder of their tenure at Colgate. 
    4. Expulsion: Permanent termination of student status or indefinite revocation of University recognition of organizational status. 
    5. Withholding Diploma: The university may withhold a student's diploma for a specified period of time and/or deny a student participation in commencement activities if the student has disciplinary charges pending, or as a sanction if the student is found responsible for an alleged violation. 
    6. Revocation of Degree: The university reserves the right to revoke a degree awarded from the university for fraud, misrepresentation, or other violation of university policies, procedures or directives in obtaining the degree, or for other serious violations committed by a student prior to graduation. 
    In addition to or in place of the above sanctions, the hearing panel may assign any other sanctions as deemed appropriate or allowed under the Student Handbook, including but not limited to, redress/restitution, mandated counseling so the student has the opportunity to gain more insight into his/her behavior, or restrictions on a student’s privileges or an organization’s activities.

    Employee Sanctions
    Responsive actions for an employee who has engaged in harassment, discrimination, and/or retaliation include warning, required counseling as a condition of continued employment or return to employment, demotion, suspension with pay, suspension without pay, and termination. 

    Other Remedial Actions
    In appropriate cases, the university may take other steps as may be necessary to correct the effects of or prevent further discrimination or harassment (e.g., banning an individual from campus, changing housing assignments, arranging for the retaking of an exam, removal or reversal of a discriminatory performance evaluation, etc.).

  6. Withdrawal or Resignation While Charges Pending 
    Students: The University reserves the right to not permit a student to withdraw if that student has charges pending for violation of the policy on Equal Opportunity, Nondiscrimination, Sexual Harassment, and Other Forms of Harassment or for charges under the Code of Student Conduct. Should a student decide to leave and not participate in the investigation and/or hearing, the university may opt to proceed in absentia to a reasonable resolution and that student will not be permitted to return to Colgate unless all sanctions have been satisfied. 
    Employees: Should an employee resign while charges are pending, the records of the associate provost for equity and diversity will reflect that status. As may be necessary and appropriate, the associate provost for equity and diversity will act promptly and effectively to remedy the effects of the conduct upon the victim and the community.

  7. Appeal: All appeals must be submitted in writing within five business days of the delivery of the written findings of the hearing panel. Appeals in cases in which the respondent is a member of the faculty or staff shall be submitted to the provost. Appeals in cases in which the respondent is a student are submitted to the Dean of the College. Any party to a hearing before an EGP panel may appeal a panel’s decision, but only on the basis of one or more of the following grounds:
    • A procedural error or omission occurred during the EGP hearing which, based upon the entire record, is reasonably likely to have changed the outcome of the hearing (e.g., substantiated bias, material deviation from established procedures, etc.); or
    • New information, unavailable during the EGP hearing or investigation, has come to the attention of one of the parties or the EGP co-chair which, had it been known at the time of the hearing, and based upon the entire record, is reasonably likely to have changed the outcome of the hearing or the nature or severity of any sanction that may have been imposed by the EGP hearing panel; or
    • Any sanction imposed by the EGP hearing panel is disproportionate to the nature or severity of the violation or violations of the Harassment Policy.

    Any appeal must include a clear statement of the nature of any claimed procedural error or new information, or the basis of any claim of disproportionality. In the case of a claimed procedural error or new information, the appeal must also include a statement of the likely impact of the claimed error or newly discovered information on the proceedings before the EGP hearing panel.

    In the event of an appeal by any party, all respondents and the chair of the EGP hearing panel shall be notified that the appeal has been submitted and shall have a reasonable opportunity to respond to the appeal in a manner determined by the appellate officer (i.e., the provost or the Dean of the College). The decision of the hearing panel will be sustained if the appeal is not timely or is not made on the basis of one or more of the grounds listed above, or the appellate officer concludes that the grounds for appeal are not supported by the record as a whole. Any decision of the EGP hearing panel that is not appealed, or that is sustained on appeal, is final. The appellant shall have the burden of establishing, by a preponderance of the evidence, that one or more of the grounds for appeal are meritorious, and any party may also attempt to show that this burden has not been met.

    Additional principles governing appeals are the following:
    • Because the appellate officer has not heard the evidence directly, he or she must be deferential to the EGP hearing panel on evidentiary matters and must sustain the hearing panel’s decision unless one of the three grounds for appeal listed above has been established. 
    • In the event that the appellate officer determines that the appellant has met the burden of establishing that one or more grounds for appeal have merit, the appellate officer has discretion to take action consistent with that determination. That may include, without limitation, in the case of procedural error or new information, remanding the case in whole or in part to the original hearing panel, or to a new hearing panel and, in the case of disproportionality of a sanction, modifying that sanction as appropriate;
    • Once an appeal of a case is concluded no further appeals are allowed, except to the extent that one or more parties seek review of proceedings ordered by the appellate officer on remand. Sanctions imposed are implemented immediately unless the provost or Dean of the College or designee stays their implementation in extraordinary circumstances, pending the outcome of the appeal
     
  8. Records: In implementing this policy, records of all complaints, resolutions, and hearings will be kept by the associate provost for equity and diversity.

    Campus Crime Reporting and Statistics 
    Colgate University is committed to providing a safe, supportive, and secure environment for the entire university community, including visitors. The Advisory Committee on Campus Safety will provide upon request all campus crime statistics as reported to the United States Department of Education. To obtain a copy, contact the assistant director of campus safety, 315-228-7333. You may also view crime statistics for all colleges and universities at the United States Department of Education's website: http://www.ope.ed.gov/security/Search.asp

  9. Statement of Complainant Rights:
    • To be treated with respect by university officials.
    • To experience a safe living, educational, and work environment. 
    • To take advantage of campus support resources (such as Counseling & Psychological Services, the Office of the Chaplains, and University Health Services for students, or EAP services for employees)
    • To have an adviser during an EGP Hearing in accordance with these procedures.
    • To refuse to have an allegation resolved through conflict resolution procedures.
    • To receive amnesty for minor student misconduct (such as minor alcohol violations) that is ancillary to the incident.
    • To be free from retaliation.
    • To have complaints heard in substantial accordance with these procedures.
    • To attend any hearing in which the complainant is bringing the charge and to be shielded, to the extent practicable, from the accused during the hearing if so desired.
    • To be informed of the outcome/resolution of the complaint.

  10. Statement of Respondent Rights:
    • To be treated with respect by university officials.
    • To experience a safe living, educational, and work environment. 
    • To take advantage of campus support resources (such as Counseling & Psychological Services, the Office of the Chaplains, and University Health Services for students, or EAP services for employees).
    • To have an adviser during an EGP Hearing in accordance with these procedures.
    • To refuse to have an allegation resolved through conflict resolution procedures.
    • To have complaints heard in substantial accordance with these procedures.
    • To attend any hearing in which the respondent is charged.
    • To be informed of the outcome/resolution of the complaint.

  11. Inquiries concerning this policy and its application may be made externally to:

    Office for Civil Rights
    U.S. Department of Health and Human Services 
    Cohen Building
    330 Independence Avenue, SW
    Washington, DC 20201 

    or to:

    Office for Civil Rights (OCR)
    U.S. Department of Education
    400 Maryland Avenue, SW
    Washington, DC 20202-1100
    Customer Service Hotline #: 800-421-3481
    Facsimile: 202-453-6012 
    TDD#: 877-521-2172
    E-mail: OCR@ed.gov
    Web: http://www.ed.gov/ocr