Frequently Asked Questions - Colgate University Skip Navigation

Frequently Asked Questions

When are bills e-mailed and when are they due?
The student account balance, account activity, and monthly statements are accessible by students and Authorized Users via TouchNet. Monthly billing statements are generated for students with a balance due (or a credit balance available) the first week of each month with a corresponding email notification to students and their Authorized Users. Colgate does not issue paper bills for active students.

The main term charges (tuition, student association fee, housing, meal plan, and health insurance) are assessed prior to the start of each term*.

Term Date Billing Date Payment Due**
Fall First Week of July August 1
Spring First Week of December Mid-January

Throughout the term, miscellaneous new charges and credits; adjustments to existing charges and credits; and/or payments made may appear on the student account activity. The deadlines to pay miscellaneous balances throughout the term are indicated in emails and billing notifications sent to students and Authorized Users.  Typically, charges assessed in the first two months of the term are due within one month, and charges assessed afterward are due within one week.**

The monthly billing notification is a courtesy to assist students with their responsibility to be aware of and take care of their student account.  Students are responsible to know what their balance is, seek assistance if they have questions, and ensure their student account is in good standing.

* Upperclass students must have completed course pre-registration and be assigned to a housing/meal plan to be assessed the corresponding fees.
** If a family utilizes a monthly payment plan, the payment due dates are defined by the plan.

Account Holds/Late Fee Assessment
Overdue balances will result in an Account Hold, and are subject to monthly late fees of 1% of the balance (or a minimum of $100).  Account holds prevent a student from obtaining transcripts, course pre-registration, participating in the Drop/Add period, and diploma and graduation exercises.
Can I pay my student account balance with a credit card?
Colgate does not accept payment by credit card.  Click here to view available payment methods.
Can I wire money to pay my student account balance?
Yes, Colgate does accept wire transfers of funds for tuition payments. Contact the Office of Student Accounts at 315-228-4817 for further assistance.
My grandparents want to pay my student account balance but they don’t have a computer. Is there a way for them to send payment to Colgate for me?
As a student, you control who has access to your tuition bill. You can print out your bill from the electronic billing site TouchNet and share it with your grandparents (or any other interested third party). The payment can be mailed directly to Colgate: Office of Student Accounts, Colgate University, 13 Oak Drive, Hamilton, NY 13346.  Please ensure your full name and Colgate ID number appear on the check.

Another option is to authorize us to share details of your student account with your grandparents.  You can do so using the Student Account Information Release Form or by establishing them as an Authorized User on TouchNet.  Authorized parties to your student account can contact our office for assistance.
If I have a credit balance on my account, how can I receive the credit?
The fastest and most secure method of refund is via electronic (ACH) payment directly to a designated bank account.  Students and families enter their bank account and routing information into a “Saved Payment Method” on TouchNet and designate the account as a refund account. The Office of Student Accounts begins issuing refunds at the conclusion of the drop/add period each semester.

It is also possible to receive refunds via direct deposit to a bank account set up through Payroll or by paper check to the Colgate mailbox.

If an account credit balance is not automatically issued, students and families should contact the Office of Student Accounts.
Do I have to purchase Colgate’s health insurance?
No, you do not have to purchase Colgate’s health insurance. However, it is a requirement that all students are covered with a health insurance policy. If a student is covered by a private, family policy and provides proof of coverage to Colgate, the health insurance premium will be waived.  By August 1 of each year, all students must visit gallagherstudent.com/colgate and either enroll in or waive out of the university insurance program.
Who can provide me with enrollment verification for scholarships and/or private health insurance coverage?
All enrollment verification is performed by the registrar’s office. Families can call the registrar at 315-228-7408 or 7676 or e-mail the request to registrar@colgate.edu.
Who should I contact with questions about my fines?
If you have a question about or want to appeal your fine, please contact the department that assessed the fine (i.e., Campus Safety for parking fines; Case or Cooley Library for library fines, etc.). The Office of Student Accounts only applies the charge to the student account. We do not have the authority to adjust or cancel fines for other departments. Below is the contact information for specific fines.
  • Chemistry Lab Fees/Fines 315-228-7655
  • Housing Damage Fees 315-228-7367
  • ID Fee (Replacement) 315-228-7333
  • Lockout Fines 315-228-7333
  • Health Center Charges 315-228-7750
  • Case Library Fines 315-228-7301
  • Science Library Fines 315-228-7312
  • Parking Fines 315-228-7333
  • Fire Safety Fines 315-228-4817
  • Miscellaneous 315-228-4817.
Where do I pay my fines?
Fines appear on your tuition account and you can pay the same way you would pay your tuition online.  We recommend this type of payment so that you can avoid standing in line at the Cashier's window.  However, the cashier is available to accept payment of your fines Tuesday through Friday from 10 a.m. to noon and 1 p.m. to 4 p.m. The cashier's window is located on the ground floor of James B. Colgate Hall. Students can also make payment by check through the campus mail system. Make checks payable to "Colgate University" and be sure to include your name, ID number, and a note indicating that you are paying fines.
How do I know what my meal plan options are?
Colgate offers a variety of meal plans. For complete details on the meal plans, please call Colgate's food service provider, Chartwells, at 315-228-7670 or go to the Meal Plans section of the campus dining website.